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Frequently asked questions

Derma Essentia has a clear and transparent return policy for its products. If you are not satisfied with your purchase, you can return the product within 15 days from the date of delivery. However, the following conditions apply:

  • The product must be unused and in its original packaging.
  • The product should not be damaged, tampered with or altered in any way.
  • The product must have its original invoice .

Once the returned product is received by our team, the refund will be initiated. The refund will be made to the same mode of payment used during the purchase and will be reflected in your account within 7-10 days.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Derma Essentia has a clear and transparent shipping and delivery policy. Here are the details:

  • Shipping Charges: Derma Essentia offers free shipping on all orders above Rs. 399. For orders below Rs. 399, a nominal shipping charge of Rs. 60 is applicable.
  • Delivery Time: Derma Essentia strives to deliver the products within 5-7 working days from the date of order confirmation. However, the delivery time may vary depending on the location of the customer. 
  • Tracking Your Order: Once the order is shipped, Derma Essentia provides a tracking number and a link to track the order. Customers can use this information to track the status of their order and estimated delivery time.

To know more about the shipping and delivery policy of Derma Essentia, customers can visit their website or contact their customer support team. The contact details are as follows: