Dermaessentia does not accept the return of used or opened products. But if any product reaches the customer in a damaged or unsealed condition it must be reported immediately at the time of receiving the product. Dermaessentia shall be able to refund or replace the product.
If order is prepaid and customer did not accept, receive or collect the courier or return the courier then shipping charges and return charges will be deducted from the prepaid amount and rest will be refunded back after evaluating the issue.
Once an order is confirmed through www.dermaessentia.com cannot be cancelled or refunded. But you can contact us for any such query at email@example.com