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We serve quality and customer satisfaction is our priority. The products and services provided by us are subject to the following Terms and Conditions. By using our website, you are acknowledging that you have read, understood, and you accept these

Terms and Conditions

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Privacy Policy:


What type of information do we receive from our customers? When the customer orders products from our website, specific details like name, address, pin code, contact number and email address are required to complete the process. Moreover, while browsing through our website, we automatically receive visitor’s Internet Protocol (IP) address details.

Customer’s Consent: with customer’s permission, our marketing team may send you the information about new products, offers, and other updates from time to time. Also, during the purchase of products from our website, completion of the transaction may require credit/ debit card details of the customer. These particulars with customer’s consent are used for that specific transaction only. For any other purpose of marketing, we will ask for customer’s permission to use his/her personal information.

Withdrawl of Consent: in case customer changes his/her mind after opting-in, he/she can withdraw the consent by emailing us at [email protected] or through our portal at www.dermaessentia.com.

Data Storage: Dermasesssentia is hosted on Woo-Commerce which provides the online e-commerce platform that allows Dermaessentia to sell its products/services to the customers. Customer’s data is stored in Woo-Commerce database. The information is stored on a secure server.

Disclosure: customers information is not disclosed to anyone. But if any customer on his/her part violates our terms and conditions, then we are bound by law to disclose the information.

The accuracy of Information:
While describing our products on the website we try best of our level to be accurate. However, implied by law, we do not affirm that the product colours, information, descriptions and other content available on the website are completely accurate, error-free or solely reliable.
Intellectual Property Rights:
All the information or content on the website and its look including the icons, logos, text, graphics, buttons, audio clips, videos files, other soft data is by law the property of Derma Essentia, its partners and affiliates. This property is protected by Intellectual Property Rights of Indian Legal System. Except for the limited licenses (subjected to the Rights of Derma Essentia) under applicable law, neither any of the portion of the content of the website nor the product information shall be used, duplicated, copied, sold or otherwise exploited, for any purpose without prior written consent from Derma Essentia.
Your Liabilities and Responsibilities:
While accessing the Derma Essentia website, you shall comply with the terms and conditions and/or special warnings and/or instructions mentioned on the website. You shall always abide by the law and should not make any changes or alterations to the website and its other contents. If any of the legal obligations are violated at your part, then you shall be liable for the loses and damages caused to the Derma Essentia.
Special Offers Promotions and Contests:
The special features, events or promotions offered by the Derma Essentia are subjected to our Term and Conditions. You will be notified of the changes and new such events if any of us. The Derma essentia can anytime discontinue any offer or promotional event or contest.
User Content:
You are solely responsible for any content viz. post, e-mail, music, sound, photographs, images, videos, messages uploaded by you on the website. You agree not to post or assist anyone to post user content that is, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable is known by you to be false, inaccurate or misleading you were compensated for or granted any consideration by any third party infringes any trademark, trade secret, copyright or other proprietary and/or intellectual property rights of any party. We do not guarantee the accuracy, integrity or quality of User Content transmitted or posted on the Derma Essentia website. You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any user Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.
Limitation of Liability:
Derma Essentia personal care products are nature driven scientific products. Enormous efforts are made, and precautions are taken to render the products safety for human use. But it may be possible that certain ingredients could cause allergic reactions to certain individuals. Please go through the ingredients and instructions carefully before using the products. If possible then take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that Derma Essentia will not be liable for any product related allergic reactions to you on account of usage of our products. Further, in no such event shall our maximum aggregate liability exceed Indian Rupees 1000 only. Permitted by law, we will not be liable for any special, punitive, incidental, or consequential damages of any kind to you after the usage of the product. You agree that no claims or action arising out of, or related to, the use of the products or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.
Disputes:
Concerning any dispute regarding the website or products shall be referred to the sole Arbitrator appointed by the Chairman and Managing Director of Derma Essentia by the law. The venue of such arbitration shall be at Mohali, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction.

Payment Policy:
Placing An Order: To make purchases, customers can browse our product list and enter the quantity desired. Coupon codes are also accessible at the website for products till valid period. After selection of product and quantity, click on the “PROCEED TO CHECKOUT” button which will lead you to page asking “Billing details.”

Payment Gateway: A payment gateway will follow after filling the details which comprise payment options like PayU money/Instamojo/Cash on Delivery/Credit card / debit card/ net banking payments etc. These are easy payment options. By selecting one of them, payment can be done and orders placed.

Pricing Policy: The prices inclusive of GST are mentioned respectively against products. However, these are subjected to change without any prior information.

Payment Security: The payments made to ‘Dermaessentia’ are secured by SSL (Secure Sockets Layer) which follows best security practices.

Out Of Stock Products:
Due care is taken to keep the stock level of all products. However, due to unavoidable circumstances, few products can go out of stock. Inconvenience caused in such cases is regretted. Our team shall contact you within five business days for out of stock products and update regarding fresh stock arrival.
General:
You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of the notice of such change. Your continued use of the website after that constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

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